Geopointe

Troubleshooting

Cannot send Check-in to Chatter feed

If you're unable to share your Check-In / Check-Out to the Chatter feed, you likely have Quick Check In / Quick Check Out enabled in your personal map settings. You must disable this setting in order to add a c...

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Events Not Importing to Route

When importing your calendar to create a route, you may run into an error that not all events could be added to the route. Here are some tips to ensure all events map successfully: 1. Ensure the event is attac...

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Browser Resets

Sometimes, you are the only one in your company experiencing a problem with Geopointe. It's frustrating, we know, and in those cases, it's usually your web browser. Below are some of the tried and true, standa...

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Why don't all of my Geopointe users show in the Route Sharing drop down?

If you have a user that isn't showing up in that drop-down but they have a Geopointe license, it probably means they haven't accessed the Map yet. For that particular drop-down, the app needs to recognize the u...

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ReferenceError:‘google’ is undefined

If this error message appears while trying to access our map page, it means that Google is being blocked, either by the browser or the network. Here are a few troubleshooting options to help figure out where th...

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TLS 1.1 or Later Required for Production Orgs, TLS 1.0 Being Disabled

An ACTION REQUIRED email about TLS goes out from Salesforce periodically. The email typically includes something like the following paragraph: Your org has been identified as having users or integrations still...

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Unexpected token: 'LIMIT'

This is typically a map object error, and it means one of the fields linked up to the map object or data set is preventing the data from showing up on the screen, usually due to the field used for sort order. T...

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Invalid Operator on ID Field

This error means you filtered against an ID field but tried to use text as your filter value. It's an understandable mistake, and luckily easy to correct. ID fields that that you may run into frequently in Geo...

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I ran a search in Geopointe and I can see the results list below the map, but no pins appear on the Map. Why?

Your network may be blocking the domain where the map pins are stored. To resolve this, please unblock this domain: https://api.geopointe.io. Your IT department will probably need to adjust firewall settings if...

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My KML Layer has data but is not appearing on the Map. What's Wrong?

There are a couple of possibilities why your KML layer data is not appearing on the Map: Network Links - A network link calls out to an external site to retrieve the data, rather than storing it in the KML its...

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