Geopointe

Troubleshooting

Future method cannot be called from a future or batch method

Salesforce doesn't allow a future method to be called from another future method or a batch job. Before calling your future method, you should check if a future or batch job is already running. This would be a ...

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What's wrong with my Map Object name field?

When you set up a Map Object in Geopointe, the Name field is key. It determines the title of the records on the map, as well as in the list for the search results. If you see something strange like this: Its...

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When I try to access the Map, I receive an "Insufficent Privileges" error. What should I do?

It's likely your permission sets have not been applied. To apply permission sets, the Geopointe Admin must click the Set User Permissions button on the Org Settings tab of Geopointe Setup. It may take a few min...

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Mixpanel is not defined

This error message means Mixpanel (part of the underworkings of Geopointe) is being blocked so it isn't loading. Typically users that have reported this see it go away soon after. If it's persistent, we have so...

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Why are the Map control panel tabs all over the place?

Does this screencap look familiar? If so, your zoom level on your browser is probably set to something other than 100%. The control panel does not resize when you change the zoom level on your browser, hence...

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Granting Geopointe Login Access

Granting access provides us with temporary access to your system for support purposes. Go to Setup | My Personal Information | Grant Login Access. If you're using Lightning, this may be found under My Settings ...

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Records Not Geocoded Due to Validation Rules

Validation rules can interfere with Geocoding. In this document, learn why this happens and how you can resolve such errors. Understanding the data model is a good first step. For every object you want to map...

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Salesforce Mobile App Issues - Lightning Components, My Domain Settings, Clickjack Protection

Having certain features turned on can have a negative impact on the Salesforce mobile app. The following are a few settings to check if the app is not behaving as expected. Do you have Lightning Components ena...

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Why did the map zoom me out so far? I don't need to see multiple worlds on one screen.

Does this view of the map look familiar? You're seeing duplicates of the world for a few reasons. You performed an Everywhere search. You have records in both the Northern-most and Sothern-most parts of...

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Internet Explorer Error - Map Not Loading on Map Page

If, upon loading the map page, you only see a blue screen with a white bar at the top, it means something is preventing the map from loading. When encountered in Internet Explorer, this is often caused by Compa...

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