Geopointe

Troubleshooting

Future method cannot be called from a future or batch method

Salesforce doesn't allow a future method to be called from another future method or a batch job. Before calling your future method, you should check if a future or batch job is already running. This would be a ...

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What's wrong with my Map Object name field?

When you set up a Map Object in Geopointe, the Name field is really key. It controls what you see as the title of the record on the map pins in Geopointe, as well as in the list for the search results. If you s...

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When I try to access the Map, I receive an "Insufficent Privileges" error. What should I do?

It's likely your permission sets have not been set up. An admin will want to go to Geopointe Setup and click the Set User Permissions button. Give that a few minutes to run and then have the user try again. It ...

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Mixpanel is not defined

This error message means Mixpanel (part of the underworkings of Geopointe) is being blocked so it isn't loading. Typically users that have reported this see it go away soon after. If it's persistent, we have so...

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Why are the map's tabs all over the place?

Does this screencap look familiar? If so, your zoom level on your browser is probably set to something other than 100%. The control panel does not resize when you change the zoom level on your browser, hence...

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Granting Geopointe Login Access

Granting access provides us with temporary access to your system for support purposes. Go to Setup | My Personal Information | Grant Login Access. If you're using the newer UI, this may be found under My Settin...

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Records Not Geocoded Due to Validation Rules

Validation rules can have a negative impact on the Geocoding process and it’s important to understand how they can interfere with Geocoding. Understanding the data model is a good first step. For every object ...

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Salesforce Mobile App Issues - Lightning Components, My Domain Settings, Clickjack Protection

Having certain features turned on can have a negative impact on the Salesforce mobile app. The following are a few settings to check if the app is not behaving as expected. Do you have Lightning Components ena...

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Why did the map zoom me out so far? I don't need to see multiple worlds on one screen.

Does this view of the map look familiar? You're seeing duplicates of the world for a few reasons. You performed an Everywhere search. You have records in both the Northern-most and Sothern-most parts of...

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Internet Explorer Error - Map Not Loading on Map Page

If, upon loading the map page, you only see a blue screen with a white bar at the top, it means something is preventing the map from loading. When encountered in Internet Explorer, this is often caused by Compa...

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