Geopointe

FAQs

Can I update fields directly from the Map?

Yes, you can! Any fields that have been added to your data set can either be edited from the record's info window on the Map, or from the list view below. Just click the pencil to bring up a dialog box to perfo...

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Places Search Limitations

You may have noticed when doing a Places search that you do not get full results, and are limited to 20 results for a given search area. This is a limitation in Google's mapping API, which does not provide an i...

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What happened to driving distance on nearby searches?

Prior to our June 2016 Release, drive distance calculations were automatically performed and displayed for every Nearby search. Now, this calculation will require an additional click rather than happening autom...

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Does Geopointe Work in the Sales or Service Console?

Yes! As of October 2016, Geopointe now works in the Sales/Service Console view of Salesforce. The map page is "console-aware" and now opens links to the Map page while keeping the user within the console. The ...

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Can I see Fields in a Route List?

Yes! Users can now see Fields in the list of the Route Stops, as represented in the screencap below. How can I add fields to my route stops? To display fields under the stops in a route, add those fields to ...

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Do I have to give you credit card information during my trial?

No, absolutely not. The Geopointe trial is no obligation. We have no billing information on you and do not put you on billing until you either sign-up through checkout or alert us that you would like to be sent...

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Why did the “Set User Permissions” button assign the permission set to all of my users, even if they aren’t using Geopointe?

The Set User Permissions button assigns the permission set to everyone in the org, but doesn't give them access to Geopointe. It simply readies their profile for if they are ever made a Geopointe user. If you p...

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Does Geopointe work with Salesforce Shield?

Yes, Geopointe fully supports Salesforce Shield security tools. If you are concerned with maintaining data security compliance for your organization, be assured that Salesforce Shield will protect your data in ...

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Why am I seeing a blank window when I click an action in the Map?

If you see a blank modal window like the one below when executing certain actions from the Map, it is probably because your org has turned on clickjack protection for custom Visualforce pages. This setting affe...

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What is MixPanel?

Mixpanel is like Google Analytics but built specifically for web applications like Geopointe. We use MixPanel (mixpanel.com) for tracking application feature usage. The primary purpose is to understand how user...

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