Geopointe

FAQs

We use multiple address fields on an object and we want to see them all on the map. Is that possible?

Yes, you can! Geopointe now allows you to create multiple map objects per Salesforce object. Each map object would point to one address. Here is a video example of what the process looks like to set up a secon...

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Why Is SpatialKey loading a blank screen?

Some Chrome users who use the Lightning interface may see a blank screen when they launch SpatialKey from the Analytics screen. If you see this issue, it is likely because your Chrome settings are not allowing ...

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Can I use the Places Search to pull new data into Salesforce?

Yes, you can! As of our August '15 release of Geopointe, you can now create records from anywhere on the map, be it a Place or a dropped pin. We're really excited to have delivered this functionality. Read more...

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Is Geopointe a native Salesforce application?

Yes, Geopointe is a 100% native app. It runs on the Salesforce platform. It does communicate with 3rd party services to complete its work and you can learn more about those in our data security document.

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How do I remove the Google maps from below our addresses?

Those maps are not a Geopointe feature. They're actually part of Salesforce's Spring '15 mapping functionality roll-out. To remove these maps, follow these steps: 1. Navigate to Setup | Customize | Maps and L...

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How do I enable the ability to Export to CSV?

The Export CSV option is a list action button that can be accessed below the map, under the Actions button in the lower right of the map. This button allows you to export your data into a spreadsheet. If not l...

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Can I Map Activities (Events, Tasks) in Geopointe?

Yes, and you have three options. Remember that Activities (the blanket object that covers both Tasks and Events), is a special object inside Salesforce. The Connected Cause has a great article on some of the m...

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I still have old geocoding data in my org. How can I ensure I am using the latest data?

In our June 2015 release, we switched our geocoding provider to Google. It's possible that customers prior to that date have geocoded data in their org from before the switch. If you notice this, you can corre...

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I am seeing an image that says "Geopointe's inline static maps have been deprecated. Please remove this from your layout." What does this mean?

With the June '15 release of Geopointe, we discontinued our support of our Static Maps feature due to a licensing change. The new Salesforce Maps options can be manipulated to meet the same need as our static m...

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Does Geopointe support multiple languages?

Yes, Geopointe supports the following languages: English (this is the default language for the application) Finnish French German Italian Japanese Norwegian Portuguese (Brazil) Russian Span...

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